All orders placed on w99.watchhousesale.com are processed with efficiency and precision. Shuk Fong Limited ships exclusively to valid physical addresses provided during checkout. A shipping confirmation containing tracking details is sent to the customer’s registered email address upon dispatch.

Shipping timelines are calculated in business days, excluding weekends and public holidays. Delivery estimates are displayed at checkout. Shuk Fong Limited does not assume liability for delays caused by carriers, customs processes, or incomplete address submissions.

Returns Policy

Shuk Fong Limited accepts returns on eligible items within 14 calendar days from the date of delivery. This policy applies to unused products in original condition. All original packaging, tags, and accessories must be intact.

14-Day Unconditional Return Window

A customer has 14 days from the delivery date to initiate a return. The request must be submitted through the official customer support channel at [email protected]. Returns submitted after the 14-day period are not accepted.

Refund Processing Time

Refunds are processed within a minimum of 14 business days from the date Shuk Fong Limited receives and inspects the returned item. The refund timeline begins after the inspection is completed.

Return Shipping Cost

The customer bears all costs associated with return shipping. Shuk Fong Limited does not provide prepaid return labels. The customer is responsible for selecting a carrier and ensuring the product is adequately packaged to prevent damage during transit.

PayPal Refund Timeline

For transactions completed via PayPal, the refund processing period adheres to a minimum of 14 business days. In jurisdictions where local legislation mandates a 30-day refund window for PayPal transactions, Shuk Fong Limited complies with the 30-day requirement as stipulated by applicable law.

Return Address

All returned merchandise must be shipped to the following address:

Shuk Fong Limited
Attn: Returns Department
18/F, The Centrium, 60 Wyndham Street, Central

For questions regarding a return, contact [email protected] or call +852 6122 0063.

Refund Process

The refund process follows a structured sequence to ensure accuracy and compliance.

Step 1: Return Request Submission
The customer sends a return request to [email protected] within 14 days of delivery. The email must include the order number, the item(s) to be returned, and the reason for return.

Step 2: Return Authorization
Shuk Fong Limited issues a Return Authorization Number via email within 2 business days. The customer receives confirmation that the return is accepted.

Step 3: Shipment of Return
The customer ships the item to the designated return address. The Return Authorization Number must be clearly displayed on the exterior of the package. The customer retains the shipping receipt and tracking number as proof of return.

Step 4: Inspection
Upon receipt, Shuk Fong Limited inspects the returned item within 5 business days. The item must be unused and in original condition with all packaging and accessories.

Step 5: Refund Issuance
If the inspection confirms eligibility, Shuk Fong Limited initiates the refund. The refund is processed to the original payment method. Refund processing takes a minimum of 14 business days from the date of inspection completion.

Step 6: Notification
Shuk Fong Limited sends a refund confirmation email to the customer’s registered email address. The email includes the refund amount and the date of transaction.

Non-Returnable Items
Certain items are not eligible for return. Custom-prescription lenses, products with scratched or damaged lenses resulting from customer handling, and items returned without original packaging are not accepted.

Damaged or Incorrect Items
If an item arrives damaged or does not match the order confirmation, the customer must notify Shuk Fong Limited within 48 hours of delivery. Notification must be sent to [email protected] with photographic evidence of the damage or discrepancy. Shuk Fong Limited arranges a replacement or full refund in such cases. Return shipping costs for damaged or incorrect items are covered by Shuk Fong Limited.

Jurisdictional Compliance
For customers in regions with statutory consumer protection laws that extend return or refund timelines beyond the stated policy, Shuk Fong Limited complies with the requirements of the applicable jurisdiction.

Contact Information
For all return inquiries, contact the customer service team at [email protected] or by phone at +852 6122 0063. Responses are provided within 2 business days.